frequently asked questions
Q: What payment methods do you accept?
A: We accept payment from debit or credit cards - American Express, VISA, Mastercard, Maestro, Cirrus.
Q:Can I cancel my order?
A: Under the consumer protection you have the right to cancel your order. To cancel an order you must inform us in writing by sending an email to firstname.lastname@example.org as well as returning the goods to us as soon as possible at your own expense.
Q:Can I amend my order after it has been placed?
A:We try to dispatch your order as quickly as possible, if you decide you want to amend your order please call us on +44 7877 001 048 and we will try to accommodate where possible.
Q:Where is my order confirmation?
A:Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting us via email.
Q:What delivery options do you offer?
UK First Recorded - £5.00
UK Next Day - £8.50
Europe and Ireland - £8.50
Worldwide - £10
Q:What happens if no one's in when my parcel's being delivered?
A:You should receive a calling card if no one is available to collect your parcel, it will then be sent to your local Post Office.
Q:WILl my parcel be charged additional custom and import charges?
A:Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for the UK.
Q:What do i do if my order is missing?
A:If you are in the UK and have not received your order within 7 working days of the date on which you ordered them then please notify us by email at email@example.com within 21 days of the date on which you ordered the products. After this time has elapsed, CURATE reserves the right to decide whether to send our replacement item(s) for you.
q: Are you getting more stock in?
a: Some of the items on our website sell out quickly, however, we regularly update our site so PLEASE DO CHECK BACK REGULARLY AND SUBSCRIBE TO OUR MAILING LIST FOR UPDATES
Q: WHAT IS YOU Returns policy
A: You can, within 28 calendar days of receiving a Product ordered from www.curateonline.com, return any Product that you are not completely happy with.
Once you decide to return any Product you must not use it and must take good care of it while it remains in your possession. The Product must be returned to us undamaged, unsoiled, unwashed, unaltered or not worn (other than to try the Product(s) on and in the same state that it was sold to you. Please note that where possible, any labels or tags must remain intact and the Product(s) should be returned in or with its original packaging.
Returning Products by post
- Ensure the Product(s) is in a securely wrapped parcel.
- The returns address is: CURATE, Netil House, 1 Westgate St, Hackney, London, E8 3RL
- Take the parcel (with the enclosed returns note) to a Post Office or courier. Ask the Post Office or courier for your proof of posting certificate. The clerk will stamp the proof of postage on dispatch and you should retain this until you receive your refund. Regrettably we can only provide a refund for a lost return once we have been provided with a proof of postage certificate.
- Please remember to complete the returns note with your returned Products.
It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to enable a precise proof of the sending date.
Q: When do I get refund once I have returned an item?
A:Please note we will refund you in 14 calendar days from the date on which we receive the returned the Product(s) to the specified address (please see above). Any refunds made by us will be made to the method of payment provided when you placed your order and will be subject to CURATE right to withhold amounts for Products which are found damaged on return. You will be refunded the amount you paid for the Product(s) returned excluding any delivery charges (if appropriate). In other words, we will refund you the cost of the Products but not your delivery charges.